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What are our frequently asked question

1. do you provide International shipping?

Currently, we are unable to offer international shipping. We understand that fans worldwide are eager to get their hands on our products, and we're working hard to make this possible. We hope to expand our shipping options in the near future, allowing us to share Kick Exclusive™ with football enthusiasts around the globe. Stay tuned for updates as we continue to grow and reach more of our global community!

2. Do you offer refunds/Returns?

At Kick Exclusive, we take great pride in providing premium tracksuits and exclusive products across the United Kingdom, designed to meet the highest standards of quality and style. Our goal is to ensure that you are completely satisfied with your purchase. However, we want to make it clear that ALL SALES ARE FINAL. We DO NOT ACCEPT RETURNS OR ISSUE REFUNDS.

We encourage you to carefully review your order and check all product details before completing your purchase to ensure that everything meets your expectations. If you have any questions or need assistance before placing your order, our customer service team is here to help. Thank you for your understanding and continued support!

3.How do i track my orders?

Tracking information will be provided once the order has been placed and processed. However, this can take a while to receive a tracking number due to the process. This allows us sufficient time to process and dispatch your order from our warehouse. Once your package is ready for shipment, you will receive an email notification containing the tracking details and instructions on how to track your order.

We partner with trusted shipping carriers to ensure reliable and secure delivery. By using the provided tracking information, you can easily monitor the journey of your package and get real-time updates on its whereabouts. Or feel free to email for order information and whereabouts.

How long is shipping?

At Kick Exclusive™, shipping within the United Kingdom typically takes between 8 to 16 business days from the date your order is processed and fulfilled. We work hard to ensure timely delivery, but please be aware that estimated delivery times can be affected by factors beyond our control. These may include carrier delays, weather conditions, holidays, and high order volumes.

While we strive to provide you with accurate delivery estimates, occasional delays can occur. Rest assured, once your order is dispatched, you'll receive a tracking number so you can monitor its progress.

If you encounter any issues or have questions about your shipment, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure your experience is as smooth and pleasant as possible.

Thank you for choosing Kick Exclusive™. We truly appreciate your support and are committed to providing you with exceptional service and high-quality products.

Couldn't find your answer?

If you didn’t find what you were looking for in our FAQ, don’t worry—our customer service team is here to help. Please contact us with any questions or concerns, and we’ll assist you promptly. Thank you for choosing Kick Exclusive